Privacy Policy
This Privacy Policy explains how SANITRACK ("we", "our", or "us") collects, uses, stores, and protects information when you use our mobile toilet rental services and our mobile application (the "App"). By using our services or the App, you agree to the terms described in this policy.
1. Information We Collect
1.1 Operational and Service Data (Non‑Personal)
To operate and maintain our units we may collect operational data, including but not limited to:
- Unit location and status (e.g., in service, requires maintenance)
- Service and maintenance records
- Photographs of units for census, monitoring, and reporting purposes
All such data is collected and processed anonymously. We do not attempt to identify or associate individuals in the vicinity of the units from these photos or operational data.
1.2 Information Provided Through the App
When you submit a complaint or service request via the App we may collect the following personal information:
- Name
- Contact information (email address and/or phone number)
- Details of the complaint or request
This information is used solely to contact you and resolve the issue you reported.
2. How We Use Your Information
2.1 Anonymous Operational Data
We use anonymous photos and service data to:
- Monitor unit condition and usage
- Improve operational efficiency
- Compile internal and external reports and statistics
These photos and datasets are anonymized and do not contain personally identifying information.
2.2 Complaint and Support Information
Personal details submitted through the App are used only to:
- Respond to your complaint
- Request additional information if needed
- Provide updates on resolution
We do not use these details for marketing purposes, nor do we share them externally except as described in this Policy.
3. Data Storage and Security
We take commercially reasonable technical and organizational measures to protect information we collect.
- Anonymous operational data and photos are stored without personal identifiers.
- Personal information provided with complaints is stored securely and accessible only to authorized personnel responsible for customer support and service operations.
4. Sharing of Information
We do not sell or rent personal data. We may share information only in the following limited circumstances:
- When required by law or legal process
- When necessary to protect our legal rights or safety
- With trusted service providers who assist us in resolving complaints or maintaining the App (these providers are contractually bound to keep data confidential)
Anonymous photos and operational data may be included in internal reports or aggregated external reports, but such materials will not contain personal information.
5. Data Retention
We retain information for as long as necessary to fulfill the purposes set out in this Policy, including to meet legal, accounting, or reporting requirements.
- Anonymous photos and operational data: retained for reporting and analytics as needed for operations.
- Complaint-related personal data: retained only as long as required to resolve the complaint and to satisfy legal or internal record-keeping obligations.
6. Your Rights
Depending on your jurisdiction, you may have rights regarding your personal information, such as:
- Request access to personal information we hold about you
- Request correction of inaccurate personal information
- Request deletion of personal information (subject to legal exceptions)
To exercise these rights, contact us using the details below.
7. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes we will post the updated policy in the App or on our website and update the "Last updated" date above.